Patients’ Charter

OUR AIMS ARE THAT:

• You are treated with kindness, skill and sympathetic consideration in a safe and pleasant environment.

THIS MEANS THAT:

• We will respect your privacy, dignity, and religious beliefs.

• You will be offered a specific appointment time. We aim to see all patients within 30 minutes of their appointment. Sometimes unavoidable delays may occur. If you have to wait longer than 30 minutes at any time, an early explanation will be given to you.

• You will be informed of the name and role of the staff involved in your treatment and care.

• You will be given a clear explanation of the proposed treatment, including any possible complications, before you decide to proceed.

• We suggest that if you have any questions, you write them down so that you don’t forget them. Some patients like to know a lot, others as little as they need. We want to meet your personal requirements.

• You may see your own records.

• We will keep all information relating to you and your treatment here completely confidential.

• You may choose to have your operation under local or general anaesthetic, and can discuss these options with the doctor at your consultation. He/she will assess your medical suitability and advise if there are any contra-indications for either.

• Complaints will be investigated thoroughly, speedily and impartially. We aim to give a full written response within four weeks.

We endeavour to comply at all times with the above Charter, however, we would ask all patients to treat the staff with the same consideration that they would wish to receive themselves.

Although we aim to provide the very best care, we do welcome suggestions and complaints so that we continue to improve our service for all patients.