COMPLAINTS PROCEDURE

OUR POLICIES FOCUS ON COMMITMENT TO PATIENTS’ CARE

IF YOU FEEL DISAPPOINTED
with any part of our service please ask to see the duty manager at the time.

IF YOUR COMPLAINT IS OF A SERIOUS NATURE

We ask that you put it in writing to our Nurse Manager or our Clinic Administrator. Your complaint will be acknowledged within two working days and a detailed response will be sent within 20 days.

IF YOU ARE NOT HAPPY WITH THIS RESPONSE

You may write to:

The Chief Executive Officer
5 Arthur Road
Edgbaston
Birmingham
B15 2UL

We will arrange a review of your complaint. Your letter will be acknowledged within two working days and a detailed response will be sent within 20 days.

IF YOU ARE STILL DISSATISFIED

You may write to:

The Healthcare Commission
Peter House
Oxford Street
Manchester
M1 5AX

 

Tel from Eire: 0044 207 448
Tel from UK:   0207 448 9200

They will investigate your complaint on your behalf.

For a full version of our Complaints Procedure please click here